Don't do business with these scam enablers!
Here's an example of complaints:
Probably a phony debt collection scam.Vitelity you need to do something about this! Meanwhile, use their competitors.
Many such overseas scammers use Vitelity LLC for VoIP access to U.S. suckers. Some alter their caller id information to whatever they want to appear, and others just default to "Vitelity LLC".
File fraud complaints on overseas scam calls with the FBI.
One number they use among many:
Here are a couple comments from online complaints against Vitelity and these scammers:
321-549-6379So what's the deal with Vitelity? Here was a good write up by "TJ" on Complaintwire.org (April 2012) and why Vitelity needs to take steps to protect US consumers from these scams:
Location: Florida (Melbourne, Orlando, Palm Bay)
We are receiving continuing phone calls claiming to collect a debt for Retro Fitness. We do not owe Retro Fitness and when we try to get answers from the gentlemen on the phone about where they are located they hang up. We called our Fitness Center and they advised us of the billing company they use and it is not Vitelity LLC 856-879-6033. They have called three times in one day and dont even speak english!
Vitelity is a telecom that sells VoIP services.I couldn't agree more! Vitelity is a large company and could easily take steps to prevent this. So, use Vitelity's competitors.
These types of phone services are commonly used by telemarketing and debt collection call centers, among others. They provide cheap and flexible long distance calling from anywhere, with many added services useful to call center, and easy expansion. They may show up on caller id under various area codes and phone numbers, even when the call may actually originate overseas.
When the caller id says "Vitelity", it may mean that the caller is a customer of Vitelity, who is buying their VoIP services, but has not set the caller id message from it's default value.
Legitimate call centers would set caller id to report their company name, or possibly their client's company name, and their 800 callback number.
You cannot trust caller id, since it can be spoofed. In fact, although YOUR caller id is set by your phone company to match your information, ANY call center PBX system can set it to whatever they want.
Fraudulent users of VoIP have been reported to set phony caller id settings, and might appear to be anyone they think might help them in their fraudulent scheme: the sheriff, your bank, your employer, a well known U.S. company, whatever.
Cell phones are frequent targets of sequential block autodialing by scammy telemarketers. The caller might not even have any information on you specifically, but just be systematically cold calling, even if it violates TCPA and the Do Not Call laws. In these cases, the caller id number might be some other company's number, to hide the source of illegal calls, or even a disconnected number.
Consumer complaints include many reports of fraudulent and extortionate calls from overseas scammers that show up with a caller id of "Vitelity LLC". Their services are being used by fraudulent telemarketers and overseas scammers, including fake "payday loan debt collection" scams.
Your debts may all have been discharged in bankruptcy, be legally unowed, you might not even owe any debt at all. Many debt collectors could care less. They will call, threaten, harass, and deceive, trying to con you into paying them anyway.
Vitelity, telecom to the scams.
NOTE: Vitelity responded to this post. You can submit complaints to them. Time (and your phone) will tell if Vitelity lives up to their statement below.
UPDATE 7-7-12 -Despite Vitelity's comment above I still get calls from these phone banks using their service.